OUR PRIVACY POLICY
Privacy Policy
This Privacy Policy applies to the website www.benzaud.com and to the business symbolized therein.
www.benzaud.com recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on www.benzaud.comand other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.
www.benzaud.com is a property of ARAVIND , an Indian Company registered online store.
INFORMATION WE COLLECT
Contact information
We might collect your name, email, mobile number, phone number, street, city, state, pin code, country and IP address.
Information you post
We collect information you post in a public space on our website or on a third-party social media site belonging to www.benzaud.com
Demographic information
We may collect demographic information about you, events you like, events you intend to participate in, products you buy, or any other information provided by your during the use of our website. We might collect this as a part of a survey also.
Other information
If you use our website, we may collect information about your IP address and the browser you’re using. We might look at which site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
Cookie Policy
A cookie is a small text file that we place on your mobile device to enable various features of www.benzaud.com . “Cookies” are used to store user preferences and to track user trends, so as to enhance your interactive experience and generally improve our Services to you. You can change your cookie settings to accept or not accept cookies in your browser settings. If you do accept a “cookie”, you thereby agree to our use of any Personal Information collected by us using that Cookie. If you do accept a “cookie”, you thereby agree to our use of any Personal Information collected by us using that Cookie.
Third Party
At times we may tie-up with third parties, brand owners or other partners and make available certain offers, events or special schemes. In such instances, your personal information may be shared with such third parties and/or may become available to them or be disclosed to them, such third parties may have their own applicable privacy rules and we shall not be liable for the use or misuse of Your information by such third parties.
WAYS OF COLLECTING INFORMATION
Directly from the customer
We collect information directly from you when you register or buy products. We also collect information if you post a comment on our websites or ask us a question through phone or email.
Passively from the customer
We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.
Information sourced from third-parties
For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.
USE OF YOUR PERSONAL INFORMATION
We use information to contact you
We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.
We use information to respond to your requests or questions
We might use your information to confirm your registration for an event or contest.
We use information to improve our products and services
We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
We use information to look at site trends and customer interests
We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes
We may use information to protect our company, our customers, or our websites.
We use information for marketing purposes
We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might w interesting.
We use information to send you transactional communications
We might send you email to enroll for our newsletter or for discounts and offers.
We shall use information as otherwise permitted by law.
SHARING OF INFORMATION WITH THIRD-PARTIES
We will share information with third parties who perform services on our behalf
We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.
We will share information with the event organizers
We share your information with event organizers and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies.
We may share information if we think we have to in order to comply with the law or to protect ourselves
We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.
We may share information with any successor to all or part of our business
For example, if part of our business is sold we may give our customer list as part of that transaction.
We may share your information for reasons not described in this policy
We will tell you before we do this.
We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. We have developed this Privacy Policy to protect your personal/financial information and keep it confidential. By visiting our website www.benzaud.com, you are accepting and consenting to the practices described in this Privacy Policies. The following Privacy Policy and Cookie Policy outlines the information we may process and how we may use that information to better serve you while using our website www.benzaud.com
EMAIL OPT-OUT
You can opt out of receiving our marketing emails
To stop receiving our promotional emails, please email unsubscribe @ www.benzaud.com It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.
THIRD PARTY SITES
If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.
If you have any questions about this Policy or other privacy concerns, you can also email us at benzaudapparel@gmail.com
UPDATES TO THIS POLICY
This Privacy Policy was last updated on 03/02/2020. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.
JURISDICTION
If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.
OUR RETURN POLICY
Delivery
Orders are packed and shipped from Monday – Friday only. Orders placed on weekends and select holidays are processed on the next business day. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s), may take an additional 30 business days to process and ship.
We ship from Coimbatore India to all Territories in India except those PIN Codes not serviced by our Logistics Partner. The cost of shipping will be calculated and indicated at the time of Checkout. The price you see on the checkout page is inclusive of shipping cost and is exactly what you would pay.
PLEASE NOTE: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed. No extra handling charges will be charged to you at the time of delivery. Please do not make any such extra payments to anyone at the time of delivery.
For International Shipping, local taxes of the country where the order is shipped might be applicable which has to borne by the customer. Aravind or BENZAUD PVT LTD is no way liable to pay these taxes.
If you are not home, the order will be taken back and marked as not delivered. You can then obtain directions on how to procure your order.
You could track the status of your order from the “My Account” Tab available on the Homepage of our website which shall give a personalised space to view and track all your Orders with us. Unless requested by the Logistics partner, we do not require a signature for delivery. We do not ask for any personal information from our customers at the time of delivery other than identification proof. Please be careful while providing any information to any person claiming to be an agent of www.benzaud.com
OUR RETURN/EXCHANGE POLICY
RETURN/EXCHANGE POLICY
Please read our Terms and conditions and other policies to get a better clarity and understanding on the usage of this site.
VISITORS TO THIS WEBSITE ARE BOUND BY THE FOLLOWING TERMS AND CONDITIONS (“TERMS”). PLEASE READ THESE CAREFULLY BEFORE CONTINUING TO USE THIS SITE. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, PLEASE DO NOT USE THIS SITE.
We have a simple and hassle free return and/or exchange policy for certain products purchased from the Website provided that the following conditions are fulfilled:
All Products ordered from the Website and successfully delivered to the Customer may be returned or exchanged in accordance with the terms contained herein.
We will not accept the product :
(1) if it has been damaged by you
(2) if it's altered as per specs shared by you
(3) if it has been worn.
List of non-returnable products shall be Custom made products; Altered products as per the specifications/measurements provided by you; Products that are purchased in any sale / promotion and/or Products which were identified/marked as non-returnable or non-exchangeable at the time of purchase
We reserve the right to reject any returns or exchange requests if the product doesn’t match the approval policies.
If your return is approved, the refund will only be in the form of store credits.
If the exchange is approved, you will be redirected to the relevant page to select new products for purchase.
Store credit only pertains to the amount of the purchase and not the shipping cost.
Store credits are non-refundable and non-transferable.
If it is found that the claimed shipment was not delivered to us or the shipment was empty, the onus shall be on the customer to provide the proof of delivery to us to establish his claim of return.
You can mail us on : benzaudapparel@gmail.com for any reference
BENZAUD'S RESPONSIBLE DISCLOSURE POLICY
At Benzaud, we take the security of our systems seriously, and it is our constant endeavor to make our website a safe place for our customers to browse. However, in the rare case when some security researcher or member of the general public identifies a vulnerability in our systems, and responsibly shares the details of it with us, we appreciate their contribution, work closely with them to address such issues with urgency, and if they want, publicly acknowledge their contribution.
How to report an issue?
If you happen to have identified a vulnerability on any of our web properties, we request you to follow the steps outlined below:
Please contact us immediately by sending an email to benzaudapparel@gmail.com with the necessary details to recreate the vulnerability scenario. This may include screenshots, videos or simple text instructions.
If possible, share with us your contact details (email, phone number), so that we reach out to you if further inputs are needed to identify or close the problem.
If you intend to make the information public for educational or other such needs, please give us reasonable time to appropriately fix the problem before making such information public. Our security team will work with you to estimate and commit to such time frame.
If the identified vulnerability can be used to potentially extract information of our customers or systems, or impair our systems' ability to function normally, then please refrain from actually exploiting such a vulnerability. This is absolutely necessary for us to consider your disclosure a responsible one. While we appreciate the inputs of Whitehat hackers, we may take legal recourse if the identified vulnerabilities are exploited for unlawful gains or getting access to restricted customer or system information or impairing our systems.
Acknowledgements
We do not have a bounty/cash reward program for such disclosures, but we express our gratitude for your contribution in different ways. For genuine ethical disclosures, we would be glad to publicly acknowledge your contribution in this section on our website. Of course, this will be done if you want a public acknowledgement.
A big thank-you!